In this certificate course, you will learn the efficient operations to hotel cleaning and housekeeping management. Training includes: room preparation and cleaning, the bed-making process, bathroom cleaning, cart preparation, stocking of linen, minibar cleaning, cleaning of other hotel areas, essential customer service skills, among other topics. This is a complete professional course to train your staff, as well as for individuals who work or plan to work at the Housekeeping Department in the hospitality industry.
Module 1 - The Hotel
Module 1 - The Hotel
1.1. Hotel Sizes
1.2. Hotel Classifications
1.3. Hotel Departments
Module Exercises
Module 2 - The Housekeeper
Module 2 - The Housekeeper
2.1. Personal Presentation
2.2. Code of Conduct
Module Exercises
Module 3 - The Housekeeper’s Day to Day
Module 3 - The Housekeeper’s Day to Day
3.1. Activities
3.2. Time Management
3.3. The Housekeeper’s Floor Location
Module Exercises
Module 4 - Work Materials
Module 4 - Work Materials
4.1. Cleaning Products
4.2. Cleaning Equipment and Devices
4.3. Bed and Bath Linens
4.4. Minibar Products
4.5. Amenities
4.6. Products Consumed by Guests
Module Exercises
Module 5 - Work Procedures
Module 5 - Work Procedures
5.1. Key Management
5.2. Filling Out the Reports and Their Implications
5.3. Housekeeper Service Cart and Closet Preparation
5.4. Types of Room Cleaning
5.5. Cleaning an Occupied Room
5.6. Cleaning a Room After Check-out
5.7. Periodical Cleaning
5.8. Organization and Cleaning of Other Surfaces and Public Areas
5.9. Sanitation and Mattress Rotation
5.10. Hallway and Corridor Cleaning
5.11. Cleaning of the Public Areas’ Floors
5.12. Cleaning of the Walls
5.13. Glass Cleaning
5.14. Cleaning Decorative Objects
5.15. Upholstery Cleaning
5.16. Elevator Cleaning
5.17. Trash Can Cleaning
5.18. Cleaning the Emergency Staircase, Fire Door, and the Mailbox Cubby
5.19. Organization and Cleaning of Other Hotel Premises
Module Exercises
Module 6 - Other Tasks Attributed to the Housekeeper
Module 6 - Other Tasks Attributed to the Housekeeper
6.1. Handling Additional Objects Requested by the Guest
6.2. Sending Guest’s Clothes to the Laundry Room
6.3. Turning Down the Bed
6.4. Attending to Requests and Complaints
Module Exercises
Module 7 - Diverse Situations in Hospitality
Module 7 - Diverse Situations in Hospitality
7.1. Switching Rooms
7.2. Room in Which the Guest Did Not Sleep In
7.3. Lost and Found Procedures
7.4. VIP Guests
7.5. Special Situations and Possible Incidents
Module Exercises
Module 8 - Communication
Module 8 - Communication
8.1. Communication and Cordiality
8.2. Communication with Spanish-speaking Guests
Module Exercises
Module 9 - Productivity Analysis
Module 9 - Productivity Analysis
Module Exercises
The Magnifying Class Certificate is respected and recognized in today's job market.
Upon completion of the online course, the learner will be submitted for a Final Exam. If approved, with an average of 70% or more, the learner can print the Certificate on the Magnifying Class site.
The Certificate issued by the Magnifying Class is valid as a certificate of qualification or professional qualification, according to the hours described above, and cannot be used for other purposes.
- Access the course content from anywhere, at anytime.
- Interactive content that includes instructional videos, tables, charts, illustrations, explanatory reviews of the material and a Final Exam.
- The course is easily accessible, just requiring the learner’s login for the Magnifying Class site.
Magnifying Class brings you the best in e-learning education. There are many reasons to do the courses, but let's just highlight a few. Take a look!
- The courses are prepared by highly qualified teachers in their areas.
- The selected teachers have a lot of practical experience in the course subject and guarantee content with the highest quality.
- Hundreds of skilled and motivated professionals whose mission is to support and collaborate with the teachers, searching for solutions and facilitating learners' learning.
- Editorial Board, composed of highly qualified professionals with the main responsibility of evaluation, introducing improvements and approving the release of courses within a standard that is optimized for learners. The Editorial Board sets the tone for, endorses and maintains the Magnifying Class Courses' uniformity and quality.
- Specialized professionals in several areas, such as pedagogues, production directors, photography directors, video editors, IT professionals, content designers, reviewers and writers working with unbounded confidence that the Magnifying Class online courses spark dreams and create stories.
The courses are outstanding because they are objective, practical, and efficient, offering a great amount of information, in a short time.
The course is completely online. It consists of interactive content with videos that shows the procedures, as well as special illustrations, animations and charts.
During the course, at certain times, the learner is invited to watch specific videos that complement the online content.
In each module, there are practice exercises to reinforce the subject matter and at the end of the course, there is an evaluation. When approved, the learner will be entitled to receive a Certificate of Completion for Course, which is essential for the labor market.
- A picture is worth a thousand words. This concept guides the way the courses are designed. Thus, through the videos, the teacher directly instructs the learner. Through the images, the learner is brought into a practical reality that shows examples of procedures, the manufacturing and the production according to the subject. An unbeatable differential!
- Learners can take the course using laptops, cell phones and tablets, anywhere they can connect to the internet.
- The learner can take the course at home, at school, at work, at any time.
- The learner chooses his or her time to study.
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