This certificate course presents all the information to be prepared for being a waiter / waitress, such as: requirements of a good server, dining room set-up, customer service step-by-step, tips for the server as a salesperson, among other topics. This is a complete professional course to train your staff, as well as for individuals who work or plan to work in the restaurant industry.
Module 1 - Requirements of a Good Server
Module 1 - Requirements of a Good Server
1.1. Behavioral Requirements and Moral Values
1.2. Skills
1.3. Rules of Conduct
1.4. Rules of Posture
1.5. Hygiene and Uniform
1.6. Attitude at Work
Module Exercises
Module 2 - Utensils and Equipment Used by Servers
Module 2 - Utensils and Equipment Used by Servers
2.1. Furniture
2.2. Equipment
2.3. Utensils and Tableware
2.4. Server Tools
2.5. Using the Server’s Tray
Module Exercises
Module 3 - Dining Room Set-up
Module 3 - Dining Room Set-up
3.1. Mise-en-place of the Dining Room
3.2. Mise-en-place of the Utensils
3.3. Mise-en-place of the Servers’ Station and the Guéridons
3.4. Folding Napkins
3.5. Aligning the Tables and Chairs and the Mise-en-place of the Tables
3.6. Basic Table Setting
3.7. Formal Table Setting
3.8. Mise-en-place of the Drink and Dessert Carts
3.9. Team Meeting Led by the Lead Server
Module Exercises
Module 4 - Customer Service Step-by-Step
Module 4 - Customer Service Step-by-Step
4.1. Reserving and Seating Tables
4.2. Customer Arrival
4.3. Presenting the Menu
4.4. Taking the Order
4.5. How to Announce and Retrieve the Order in the Kitchen
4.6. Adapting the Mise-en-place to the Orders
4.7. Antipasto Service
4.8. Drink service
4.8. Drink Service
4.9. Food Service
4.10. The Check
4.11. Closing the Restaurant
Module Exercises
Module 5 - Other Services
Module 5 - Other Services
5.1. Room Service
5.2. Food Service with Chafing Dish
5.3. Banquet and Catered Services
5.4. Coffee Break Service
5.5. Cocktail Party Service
Module Exercises
Module 6 - Dealing with Different Situations in the Restaurant
Module 6 - Dealing with Different Situations in the Restaurant
6.1. Customer Complaints
6.2. Relationships and Interacting with Customers
6.3. How to Proceed in Various Situations
Module Exercises
Module 7 - The Server as Salesperson
Module 7 - The Server as Salesperson
7.1. How to Increase the Sales of Cocktails and Appetizers
7.2. How to Sell Meals
7.3. How to Sell Wine
7.4. How to Sell Liquor and Cognac
Module Exercises
Module 8 - The Basics for Communicating in Spanish
Module 8 - The Basics for Communicating in Spanish
8.1. Supportive Vocabulary
8.2. Sentences and Expressions
The Magnifying Class Certificate is respected and recognized in today's job market.
Upon completion of the online course, the learner will be submitted for a Final Exam. If approved, with an average of 70% or more, the learner can print the Certificate on the Magnifying Class site.
The Certificate issued by the Magnifying Class is valid as a certificate of qualification or professional qualification, according to the hours described above, and cannot be used for other purposes.
- Access the course content from anywhere, at anytime.
- Interactive content that includes instructional videos, tables, charts, illustrations, explanatory reviews of the material and a Final Exam.
- The course is easily accessible, just requiring the learner’s login for the Magnifying Class site.
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The courses are outstanding because they are objective, practical, and efficient, offering a great amount of information, in a short time.
The course is completely online. It consists of interactive content with videos that shows the procedures, as well as special illustrations, animations and charts.
During the course, at certain times, the learner is invited to watch specific videos that complement the online content.
In each module, there are practice exercises to reinforce the subject matter and at the end of the course, there is an evaluation. When approved, the learner will be entitled to receive a Certificate of Completion for Course, which is essential for the labor market.
- A picture is worth a thousand words. This concept guides the way the courses are designed. Thus, through the videos, the teacher directly instructs the learner. Through the images, the learner is brought into a practical reality that shows examples of procedures, the manufacturing and the production according to the subject. An unbeatable differential!
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- The learner can take the course at home, at school, at work, at any time.
- The learner chooses his or her time to study.
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